Service Delivery Policy

1. Project Commencement

Service delivery formally commences only after three conditions are satisfied:

1. Mutual approval and written execution of the project proposal or Scope of Work (SOW).
2. Receipt of the agreed advance deposit or initial milestone payment.
3. Submission by the client of all prerequisite onboarding materials, briefs, or assets.

2. Milestone Tracking & Communication

Engagements follow an iterative, transparent delivery rhythm. Clients are assigned a dedicated project point of contact who delivers scheduled progress briefings via virtual conference or written summaries. Each milestone culminates in a concrete deliverable:

• Consulting Deliverables: Scoping briefs, architecture evaluation decks, or written advisory reports.
• Software Deliverables: Staging website previews, interactive application prototypes, and production code repositories.
• Event Deliverables: Run-of-show schedules, vendor contracts, on-ground setup checklists, and live event coordination.

3. Geographic Scope & Delivery Modes

Our core operations and office base are situated in Chennai, Tamil Nadu, India.

• Remote Delivery: IT Consulting and Software & Website Engineering are predominantly executed and delivered digitally/remotely across India and globally.
• On-Site Delivery: Corporate and personal event management is executed physically on location in Chennai and Tamil Nadu, or in other Indian jurisdictions subject to explicit logistical feasibility and advance scheduling.

4. Review, Acceptance & Revisions

Upon delivery of any milestone deliverable, the client has five (5) business days (or the timeframe stipulated in the specific contract) to review and provide consolidated feedback. If no written revisions or objections are submitted within this window, the milestone is deemed formally accepted.